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The Importance of Communication and Stakeholder Engagement as a Prerequisite to Effectively and Successfully Launching an RTCC

In addition to securing technology, hiring employees, and setting up the Real Time Crime Center (RTCC) infrastructure, two additional steps are recommended to establish an effective RTCC. First, it is helpful to educate the organization and its employees about what the RTCC is, how it operates, and what benefits it can provide. Within this context, establishing trust among different internal stakeholders is also important. Second, the general public, local businesses, and other community external stakeholders need to be a part of the process, and engaging them will enhance organizational legitimacy and trust. This is part of the Nationwide Crime Analysis Capability Project.


Published: 2017