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Developing Measures of Effectiveness for an Real Time Crime Center (RTCC)

Given the fast-paced nature of the work that occurs in a Real Time Crime Center (RTCC), it can be difficult to keep track of productivity and to document the effort and effectiveness of the unit or of individual personnel. Proactively establishing methods for collecting and organizing data and documenting the work being accomplished by RTCC detectives serve a variety of purposes. Those purposes include providing work-performance feedback to personnel, tracking and reporting accomplishments to executives/leaders and external constituencies, and building the case for additional resources as the range of responsibilities grows, as new technologies emerge, and as work demands rise. This is part of the Nationwide Crime Analysis Capability Project.


Published: 2017